SuiteSpot Technology is looking for a driven, focused, Implementation Engineer with a “roll-up your sleeves” attitude. This is a fantastic opportunity for anyone who’s looking to take their career to the next level by taking on serious accountability and working directly with large enterprise clients to implement the award winning SuiteSpot Technology solutions to meet their business goals at scale and deliver the best-in-class user adoption and technical support that we have come to be known for.

If this sounds like the right opportunity for you, apply today!

About SuiteSpot

SuiteSpot is a leading PropTech provider across North America. We were just named by Forbes as one of the top employers in our space. We are transforming the way rental real-estate is managed and operated at scale. Our maintenance operations and capital projects software eliminates waste, chaos, and unnecessary costs, making teams more productive, and properties more profitable.

Job Description

  • Assist with onboarding of new customers by discovering the pain points in their current processes and suggesting relevant SuiteSpot solutions to help alleviate those issues.
  • Configure, support, train users during the customer implementation projects.
  • Provide on-going configuration maintenance support for your customer accounts.
  • Monitor usage and adoption and connect with customers at the right time. Execute targeted adoption programs such as live webinars and video training to drive adoption.
  • Identify expansion and upsell opportunities in partnership with our Sales and Customer Success teams.
  • Log all incoming incidents and requests as well as actions taken to resolve them.
  • Respond to incidents and provide Level 2 technical assistance to end-users.
  • Maintain and improve knowledge of company-supported tools, applications, and reporting tools.

    Who you are

    • You are able to quickly learn new technologies and explain software features and concepts to customers in a simple, succinct manner.
    • You have the ability to understand complex customer requirements and how they can be addressed with our software solutions.
    • You have excellent interpersonal and verbal communication skills to clearly convey thoughts, both written and verbally, while listening attentively and asking questions for clarification and understanding.
    • You focus your time/energy on the most important issues/opportunities. Clearly understand how to assess the importance of tasks and decisions.
    • You are an avid learner and constantly seek ways to improve.
    • You are determined to succeed, and are motivated by the success of customers and colleagues.
    • You work well with others to deliver results and are able to contribute meaningfully to the team.
    • You keep your promises, take your commitments to others seriously, and have demonstrable integrity.
    • Confident, but not arrogant!
    • Love what you do and take pride in the impact that you make to the company!

    Why SuiteSpot?

    • Proven technology ready to scale.
    • SuiteSpot is a fun place to work. We're a small team without big egos. We take our work very seriously but never take ourselves too seriously.
    • 5/5 star rating and excellent reviews on Glassdoor, & Monthly team social events (bowling, arcades, go-karting, team building, etc.)
    • Learning culture (we insist!).
    • Competitive compensation package
    • Medical, dental, and other health coverage
    • Remote work with a preferred location in Toronto, ON
    • Grow with us and be an early part of the success story!

    Only qualified candidates will be contacted directly.